People ask us all the time, "What’s the catch?" There’s no catch. If you bought your chair from an authorized dealer or retailer and something is not performing like it used to, you can get it fixed for free. You paid for the warranty when you invested in the chair; now let that warranty do something for you. Extend the life of your chair, save money, reduce landfill clutter, and continue to be a proud owner of one of these fabulous sitting machines.

We specialize in the repair and refurbishing of Herman Miller and Steelcase seating products. Our seating technicians have gone through extensive training at the factories of each manufacturer. This expertise is your assurance that the quality of the product is never compromised and that the repairs meet the highest standards set by these industry leaders. We are the repair experts!

Here are typical questions that we hear from our customers. If you don’t find an answer to your question, call us Toll-Free at 877-FIX-CHAIR (877-349-2424) or email us at customercare@chairmd.com for a prompt reply.

• Depending on your chair and location, we will repair your chair and have it back on your doorstep within 10 days. You will receive an email confirmation with your FedEx tracking number. Most parts are in stock; if your part needs to be ordered, we will advise you of any additional lead time.

• If your chair is under warranty, there’s no cost to you. ChairMD takes care of everything!
• If your chair is not under warranty, we’ll give you a written diagnostic estimate of what ails your chair, including repair costs and freight.

• The warranty label can be found underneath the front lip of the seat pan. An example is shown below. Send us this information and we will be happy to check your chair’s warranty for you.
  
  

• Your easiest option, for FREE (or $49.95 if your chair is no longer under warranty), we will ship you a flat carton to your home or office with instructions and the tool needed to properly pack your chair. Contact us after your chair is ready to go, and we will email you a FedEx shipping label and the link to set up your pickup appointment.
• Another option is you ship the chair yourself: After we have received your completed service form, we will send you packing instructions. You will need a box that is 26"x26"x26" which is available at your local UPS store or Kinko's/FedEx center.
  
  
  
  Ship your chair to:
  
  ChairMD
  722 Landwehr Road
  Northbrook, IL 60062
  
  * Chairs will not be accepted without prior authorization.
  To contact us by phone, call us Toll-Free at 877-FIX-CHAIR (877-349-2424)

• For $99.00, we’ll ship a new Aeron to you for you to enjoy while we repair your chair. You may expect to receive your loaner within 5 business days.

• The current Aeron collection is offered in 25 colors/fabric options, 3 frame colors and a multitude of accessories. Please call us Toll-Free at 877-FIX-CHAIR (877-349-2424) to learn what your trade in is worth.
• The current Leap collection is offered in 18 fabric colors and up to 9 leather colors.

ChairMD specializes in the repair and refurbishing of the extensive line of high quality Herman Miller seating products.
We have been repairing Herman Miller chairs with authentic factory parts for over ten years.