2008 November 29
This was the best customer service I have ever received. My Eames lounge chair was broken by movers in a relocation and thanks to Stacy I now have a brand new chair. Her follow through and responsiveness was exceptional. Thank you!!!

Ellen Gettenberg

2008 October 14
I am incredibly impressed with ChairMD. After finding out from Stacy that my 10 year old Aeron was indeed still covered under warranty, 2 days later FedEx dropped off a box at my front door, complete with an Allen wrench to remove the chair back. I dropped the chair off Monday at FedEx and found it returned and fixed on Wednesday of the same week ! I'm in Michigan and they are in Illinois, but still - that was quick. More importantly, the chair was nearly like new. I found a note from Chris, detailing the items replaced, and included the 29 point checklist they use. The chair feels like it did when it was new, and I couldn't be happier. What a great company ! Thanks Chris and thanks ChairMD.

Pete K.

2008 September 23
Wonderful service practically unheard of in this day and age. Really quick turn-around and super easy to ship. So happy to have our chair in working order again. Thanks a lot!

Bridget O'Reilly

2008 July 23
I thought my Aeron chair was toast, the seat had broke and the chair would not go up and down.
I found ChairMD and was skeptical at first... but WOW!!
You responded quickly to my email, the box you sent was perfect (they even included a tool). The chair was picked up on Monday and was on it's way back to me by Thursday.
When I got the chair back not only was the seat and height adjuster fixed, but I received a whole report about everything they checked and adjusted on the chair.
You guys are amazing, because of your company I am recommending that my company buys Herman Miller chairs going forward.
Take a bow... you deserve it.

John Rocker

2008 July 07
My chair was in bad shape and you guys got it working GREAT with a very quick turnaround (especially considering the holiday weekend).

I included a quick note for the chair technician (which turned out to be "Mike") and in the comments section of my work order, Mike walked through what was fixed and even threw in a quick joke that referenced my original note.

Care, speed, personality - can't ask for more from a company these days!

Brian

2008 May 12
Wow..
You folks are good!
Thanks for the good news, Stacy...

Best regards,

Patrick

Patrick Gough

2008 May 08
To all the people at ChairMD:

It is unfortunate that there are so many poorly run companies who over promise and under deliver. Your company is not one of them!

I couldn't have asked for a better experience! You rock! From the first contact to the arrival of my chair today you were prompt, communicated well, and delivered more than you promised. I am excited to have my chair back looking good working right and fast.



If Herman Miller ever has a contest for the best affiliate you should win.



Thanks to all of you for caring about one little customer. I am sure glad I found you!

Rick Eggleton

2008 Feburary 03
I want to thank you and the staff for the prompt repair of the chair I sent to you. It seems to be working well. It also seems to have a new base on it. Thanks a lot.

Thanks,

Milton Soldz

2008 January 29
The chair and back and it looks (and feels) like new. Wonderful. My deepest thanks for your painless system of customer service on warranty work. What a refreshing thing to find a company that actually makes it easy for me! I was beginning to think that customer service had gone the way of the dodo.

Thanks,

Denise DeForest

2008 January 21
Just a quick email to THANK YOU so much -- not only for repairing my Aeron chair so expertly, but also for making the experience absolutely effortless.

Please feel free to let your friends at Herman Miller know that you have one more vote for "World's Best Herman Miller Ambassador." I am impressed and delighted with everything about your service. Knowing that you guys are waiting in the wings, I'll be far more inclined to consider paying the premium for more Herman Miller chairs in the future.

Best Regards,

Margie Bowles

2008 January 20
Got my chair back today -- what a great service you provide!! It was so easy and quick.

Thanks a million,

Doug Cuomo

2008 May 16
January 2008
Thank you for your excellent service and very fast shipping. I have fixed my chair and now it is perfect again.

Go KNOLL!,

Maureen

2008 January 12
I just wanted to say thanks!!!! I got my chair back in a very timely manner, and it's in perfect condition! I'm so sorry I didn't thank you earlier, but I have been so busy that I simply didn't have time.

Thanks again, and I will recommend you to everyone I know!,

Ron Shirley II

2008 January 11
This is a belated thank you. ChairMD.com handled the entire process professionally and promptly.

Regards,

David Schuerer

2008 January 08
I received the parts. Everything is fine! Thank you for the great service!

Thanks Again,

Oleg

2008 January 06
Many thanks for the update -- and the prompt service! You guys are a pleasure to deal with.

Cheers,

Jonathon Broder

2007 December 01
I've never written a letter to anyone like this before but I felt compelled to do so on this occasion. I wanted to drop you a note to let you know what great service I received from Luis Alverio when I needed advice on repairing my Herman Miller chair. Luis was extremely helpful and professional. He is a great asset to your company.

Sincerely,

Curt Stevens